What Happened to The Purple Guys IT in Kansas City?
The full story of how a Kansas City IT original became part of a national platform, and what that means for local businesses.
IT Support for Small Businesses That Actually Shows Up
Trusted by Kansas City law firms, accounting firms, and small businesses who want IT that just works. Same-day support guaranteed.
✓ Same-Day Support
✓ Zero-Downtime Onboarding
✓ Love Us or Your Money Back
★★★★★
"Lockbaud has been a game-changer. I don't even think about IT anymore because they've got it handled."
— Allison Mott
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How Much Are IT Problems Costing You?
- Computers painfully slow, making every task take twice as long?
- Wi-Fi drops out in the middle of meetings or important work?
- Sick of calling your IT guy, only to get radio silence when you need help?
- Data vulnerable because systems aren't properly secured?
- Annoying IT issues that stop your best people from working?
Most small businesses don't have the budget for a full-time IT department, but they still need reliable IT support to stay productive and secure. That's where outsourced IT support comes in. Instead of paying for a problem after it happens, managed IT services give you a team that monitors, maintains, and protects your systems every day. All for a predictable monthly cost.
Serving the Kansas City Metro
We're headquartered in Kansas City, Missouri, and we serve businesses across the KC metro. Lee's Summit, Overland Park, Olathe, Lenexa, Independence, Blue Springs, the Northland, and everywhere in between.
What unifies our team is a heart for serving this community and making sure our clients have the best possible experience, every time someone calls. That's the standard we hire for and the standard we hold ourselves to.
Local matters when your IT goes down. When you need someone on-site, we're a short drive away, not a plane flight. When you need to talk to a real person about your account, you get a team that actually knows it. If your current IT provider feels like a faceless call center, that's usually because they are one. We're the opposite. Our clients know our names, and we know theirs.
Managed IT Services Built for Small Businesses
Lockbaud handles your IT so you can focus on running your business. Here's what changes when you have the right IT partner.
- Your best people stay productive, not stuck waiting on IT
- Protected from ransomware, phishing, and weak passwords
- Faster computers and reliable network. No more dropping off calls
- Automatic backups so a crash doesn't take your business down with it
- A real team that picks up the phone. Same-day, every time
Managed IT is different from break-fix IT. Break-fix means you call someone when something's broken, they bill you by the hour, and then they disappear until the next fire. It's reactive, expensive, and it leaves you exposed in between calls.
Managed IT means someone is watching your systems every day. Problems get caught before they hit your team. Support happens on a predictable monthly fee with no surprise invoices when something breaks. Security patches get applied on a schedule, not after a breach.
For small businesses in Kansas City, Missouri, the math usually works out: a managed service provider costs less than hiring even a part-time IT person, and you get a whole team instead of one. That matters when your IT person goes on vacation, gets sick, or quits. Your business keeps running.
The goal isn't perfect technology. It's technology that doesn't get in the way of your actual work. That's what good managed IT services deliver, whether your firm is 5 employees or 50.
Our IT Services
Four services that cover most of what small and mid-sized Kansas City businesses actually need from IT. Bundled into one managed relationship, or delivered individually. No long-term contracts, no hidden fees.
Managed IT Support
Your IT, handled. Proactive monitoring, help desk support, security management, and everything in between. One predictable monthly fee, one team that knows your business. Built for Kansas City small businesses that want IT to just work.
- Managed Workstation
- Help Desk
- Security Management
VoIP Solutions
Business phone systems that ring to any device, anywhere. Desk phones, softphones, mobile. Call routing, voicemail to email, and integrations with your CRM. Real support when something needs to change, not a ticket queue.
- Business Telephones
- Softphones
- Voice Prompt System
Cloud Solutions
Microsoft 365 management, cloud-hosted desktops for industry software like QuickBooks, UltraTax, or Drake, and backup and disaster recovery built in. Secure access to your work from the office, from home, or from a client site.
- Cloud Desktop Deployment
- Backup and Recovery
- Office 365 Management
Cybersecurity is built into every managed IT engagement, but if you want to dig deeper on the security side, see our cybersecurity services.
A Love-Us-Or-Your-Money-Back Guarantee. Seriously.
If you're not 100% satisfied with our services, just let us know, and we'll refund 3 months of your fees. No questions asked. No fine print. No hassle.
Industries We Specialize In
We don't try to serve everyone. We focus on industries where we know the compliance requirements, the software, and the specific IT challenges your team faces every day.
Accounting Firms
Accounting firms depend on software that can't fail during tax season. UltraTax, Drake, QuickBooks Desktop, Lacerte. Client data that demands real security. IRS compliance that gets more complicated every year. We built our accounting-specific IT services around what busy firms actually need.
Law Firms
Law firms can't afford IT that doesn't understand confidentiality, client trust, and ABA compliance. Client data has to stay secure. Systems have to be available when a brief is due. We work with Kansas City law firms and understand what your IT actually needs to do.
Chambers of Commerce
Chambers of commerce and membership organizations run on tight budgets with big expectations. Member data to protect, events to coordinate, websites and email to keep running. We work with chambers who want reliable IT without enterprise-level complexity.
Why Small Businesses Outsource IT Support
Small businesses don't outsource IT because it's trendy. They outsource because in-house IT usually doesn't work at their size.
Hiring a full-time IT person realistically costs $80,000 to $100,000+ a year once you factor in salary, benefits, vacation coverage, training, and the tools they need to do the job. For most small businesses, that's one person who can't cover everything. When they go on vacation or quit, your IT support goes with them. One point of failure, and your whole operation depends on it.
The common alternative is making your office manager or receptionist the unofficial IT person. That works until it doesn't. They have their actual job to do, and your IT becomes whatever they can handle between other tasks. Ransomware doesn't care that you're understaffed.
Outsourced IT support solves this with a team model. You get multiple engineers who know your environment, systems monitored around the clock, patches applied on schedule, backups that actually run, and security threats caught before they cause damage. All for a fraction of what hiring one IT person costs.
And if you already have internal IT? Managed IT can augment internal teams instead of replacing them. A focused internal IT person tends to land in one of two places: they're so good at their job and have automated so much that they're under-utilized, or they're deep in the weeds on individual problems and missing the bigger picture. Cross-industry experience, current cybersecurity landscape shifts, and the patterns that show up across dozens of other businesses are hard to see from inside one company. Your internal IT person gets a partner. You get coverage when they're out. Everybody wins.
That's the difference between break-fix IT and a managed IT services provider like Lockbaud. Break-fix means you pay every time something breaks. Managed IT means we keep things from breaking in the first place. And when they do break, we fix them the same day.
Kansas City businesses who make the switch usually say the same thing: they don't think about IT anymore, because they don't have to. That's the point. IT should be invisible when it works, and someone else's problem when it doesn't.
A quick note on geography. We're a Kansas City team, but the businesses we serve aren't all in Kansas City. We're based in Kansas City, Missouri, and we work with clients across the country when it makes sense. The local team you can meet in person, with the capability to cover multi-location or remote-first operations.
Want to understand the full picture? Read our guide on outsourced IT services for small businesses or learn how managed IT services in KC improve productivity.
What Our Clients Say
"Sam and his team are world-class. Super responsive, know their stuff, and we always feel like they have our best interests at heart when it comes to IT."
"Legitimately a dream to work with! If you are looking for an IT team to support your small to mid-sized business, this is your team. Constantly going above and beyond."
"When you want to run business, you don't think about the background things going on; and that's exactly what Lockbaud does. It gives you peace of mind."
"Having vendor partners who are an extension of my business is extremely important to me. That's what Lockbaud does for me."
More from our clients
"Easy to work with and is willing to share his expansive knowledge if you have questions! Great follow up."
"Sam and his IT expertise are second to none! We use Lockbaud for our IT Support and his team's service and responsiveness are fantastic."
"I feel so satisfied with Sam and Lockbaud's service I confidently refer my own clients to them."
"Sam and his team are amazing to work with! They are available to help very quickly after problems arise."
"He demonstrates professionalism and a desire to make sure he takes care of his clients."
"Cannot say enough about what an amazing experience we have had with Sam and the team!"
"Great company. Sam is very upbeat, easy to work with, and very knowledgeable about the latest risks and innovations."
Resources & Insights
Practical guides and honest takes on managed IT, cybersecurity, and what actually matters for small businesses.
How Much Does Managed IT Cost?
A plain-English breakdown of what managed IT actually costs, what's usually included, and what drives the price up or down.
Post-Tax Season: The Best Time to Switch IT Providers
If your IT didn't hold up during tax season, the May through July window is the right time to fix it. Here's how to evaluate.
Best Outsourced IT Providers for Small Businesses
An honest comparison of the top outsourced IT providers, with real profiles and what to watch for before signing a contract.
Managed IT for Law Firms: The Real Benefits
ABA compliance, client confidentiality, and the IT specifics that law firms actually care about.
Best Cybersecurity Frameworks for Small Businesses
NIST, CIS Controls, ISO 27001. Which framework actually fits your business, and how to start without getting overwhelmed.
Vendors We Work Well With
We're selective about the tools we recommend. These are the platforms and products we work well with.
Frequently Asked Questions About IT Support
How much does IT support cost for a small business?
IT support for small businesses typically ranges from $100 to $300 per user per month for managed IT services. The cost depends on the number of users, the level of support needed, and which services you include. Lockbaud offers flat-rate managed IT pricing so your costs are predictable every month — no surprise bills.
What is outsourced IT support?
Outsourced IT support means hiring an external team to handle your business technology instead of managing it in-house. This includes help desk support, network monitoring, cybersecurity, backups, and more. For most small businesses, outsourcing IT is more cost-effective and reliable than hiring a full-time IT person.
Do you provide IT support for law firms and accounting firms?
Yes. Law firms and accounting firms are two of our core specialties. We understand the compliance requirements, secure document handling, and software needs specific to these industries. We currently serve multiple law firms and CPA practices across Kansas City.
How quickly do you respond to IT issues?
We guarantee same-day support for all issues reported during business hours. Most issues get a response within minutes, not hours. If we don't show up, you get your money back.
What areas in Kansas City do you serve?
We serve businesses throughout the Kansas City metro area, including Overland Park, Olathe, Lee's Summit, Lenexa, Shawnee, and Independence. We provide both remote and onsite IT support depending on what the situation requires.
What is the difference between break-fix and managed IT services?
Break-fix means you call someone when something breaks and pay per incident. Managed IT services means a team proactively monitors and maintains your systems for a flat monthly fee, catching problems before they cause downtime. Managed IT is more cost-effective for most small businesses because it prevents expensive emergencies.
Do you work with clients outside Kansas City?
Yes. We're based in Kansas City, Missouri, and most of our clients are in the KC metro, but we also work with businesses across the country. If you're a multi-location business or a remote-first team that wants a local Kansas City IT partner with the capability to serve everyone, we can make that work. We're small enough to be responsive and big enough to handle it.
Not Sure If You Need Managed IT? Let's Talk.
No pitch, no pressure. Book a free consultation and we'll give you an honest assessment of where your IT stands and whether we're the right fit.